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Included in your partner platform

Your business. Your customers. Support, built in.

Give customers a place to ask. Give your team a place to answer. Your RoamGo partner platform includes a chat widget, customer inbox and ticket history, ready to support the business you build.

Become a partnerSee how it works
Chat on your storefrontA customer inboxTickets with a history
roamgo / support
Customer inbox

Needs a reply

Conversation

Installing my eSIM

Customer

Where can I find the installation instructions?

Your support team

Of course. Let’s help you find the instructions for your eSIM.

Your support team
Your storefront chatYour support team

Where can I find the installation instructions?

Customer inbox
Illustrative example · fictional conversationsSelect a conversation to explore the example.
Included in your partner platform

The essentials are included

Chat on your storefront

Let customers start a conversation where they shop, with a support widget on your partner storefront.

A customer inbox

Read customer messages and reply from your partner panel. See which conversations need your attention.

Tickets with a history

Keep the conversation together, follow up with context and return to previous messages when customers need help again.

One connected support journey

From a quick question to a clear next step.

A customer asks from your shop. The conversation reaches your inbox. Your team picks it up with the history in view.

  1. 01

    Customer asks

  2. 02

    Ticket reaches your inbox

  3. 03

    Your team replies

A workspace for your growing team

RoamDesk.

Bring customer conversations and your team together in RoamDesk. Link your partner support inbox to a workspace and add team tools such as assignments, private notes and saved replies.

  • Clear ownership and conversation queues
  • Private team notes and saved replies
  • Website chat and connected messaging channels
Explore RoamDesk

RoamDesk is a separate product, currently in private pilot. Plans, access and channel setup are separate; messaging providers bill their own usage.

Add AI to your customer care

Your brand’s voice. A helping hand for your team.

AI Operator helps answer customer questions in your brand, using the knowledge and connected tools you configure. Hand conversations to people when they need a human touch.

  • Answers grounded in your business knowledge
  • Help with common customer questions
  • Human handoff when needed
Meet AI Operator

AI Operator is an optional add-on. Availability, configuration and usage charges apply separately.

Customer support

A clear place to start.

What is included for partners?

The core support tools: a chat widget on your partner storefront, a customer inbox in your panel and conversation history. Your team can support your customers without first assembling a separate helpdesk.

Is RoamDesk or AI Operator required?

No. Start with the included tools. Explore RoamDesk for a dedicated team workspace or add AI Operator when it fits your support operation. Their plans and access are separate.

Who answers my customers?

Your business owns the customer relationship, and your team answers through your inbox. The included software does not include an outsourced support team. You can contact RoamGo separately for partner platform support.

Launch with a place for every customer question.

Your storefront, your customers and the support tools to look after them. Together in the RoamGo partner platform.

Become a partner